Common Topics

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• Find a Police Station

  Locate a Police Station near you or visit any of our Community Police Centres.

  Ottawa Police Mailing Address:
  P.O. Box 9634, Station T
  Ottawa, ON
  K1G 6H5

• Section Phone Numbers

  To reach a section, dial 613-236-1222 (TTY: 613-232-1123) and a direct extension:           

  Section/Unit	Extension #
  Alarm by-law	2531
  Chief of Police	5590
  Court Information	5339
  Copies of Police Reports	5325
  Copies of Records Checks	5487
  Domestic Violence (Partner Assault)	5407
  Diversity and Race Relations	5011
  Employment/ Volunteer (All Human Resources)	5808
  Recruiting (Constable Selection Process)	5505
  Report Lost, Stolen or Found Property	7300
  Retrieve Lost or Stolen Property (by appointment only)	5238
  Media Relations (for media personnel only)	5366
  Obtain information under Municipal Freedom of Information and Protection of Privacy Act	5735 or 5388
  Paid Duties (Hire Police for an Event)	2476
  Victim Crisis Unit	5822
  Commonly Misdirected Calls:
  Call the City of Ottawa (dial 3-1-1) for: -Parking or traffic ticket payments and inquiries                                                   -Bylaw issues (noise, dogs, property issues...) -Graffiti clean up (for hate related graffiti, contact Ottawa Police, ext 7300) -Traffic Requests (Collision reports, New Signage Request, Traffic light repairs...)

      

   

• File a Police Report

  The Ottawa Police cannot take information for a police report by email.
  To file a police report, please contact our Call Centre at 613-236-1222 ext 7300 or visit any of our Police Stations. 

  • View this chart to find out what happens after you've filed a report (PDF).

  Traffic accident reports cannot be taken over the phone or via email, accident reports must be made in person at any of our Police Stations:

  • A police report is not required if damage to all vehicles is under $1,000.
  • If there are no injuries, but the vehicle(s) cannot be driven, call 613-230-6211
  • If the vehicle(s) can be safely driven and there are no injuries, drive all vehicles to the same Police Station to file a report in person.

  A police report is not required if damage to all vehicles is under $1,000.
  
  For more information on filing a report for a traffic accident, visit the Collisions Unit.

• Give a Compliment about Service Received

  We thank you for taking the time to send us a compliment. Please use the email form below to email us your thoughts.

• Make a Complaint about Service Received

  A new complaint process has been implemented and the Office of the Independent Police Review Director (OIRPD) officially opened.

  The OIPRD is an independent arms-length agency of the Ontario Ministry of the Attorney General. The OIPRD provides an objective, impartial office to accept,  process and oversee the investigation of public complaints against Ontario’s police.

  Complaint forms are available at the OIPRD and on their website, all Service Ontario locations, all police stations and in many community centres and legal clinics. For further information on the new process, you may contact the OIPRD using the following:

          Toll-free phone: 1-877-411-4773
          Local phone: 416-246-7071
          TTY: 1-877-414-4773
          Toll-free fax: 1-877-415-4773
          Local Fax: 416-327-8332

  Visit our Professional Standards Section for more information

• Contact Media Relations

  • Media can contact the Media Relations Section at 613-236-1222, ext. 5366.
  • Please visit the Media Room for more information on our Spokespersons.

• Traffic Alerts

  City of Ottawa traffic alerts are now available via . Traffic statistics (Road Safety Reports and Collision Reports) and other Ottawa traffic information can also be found on the City of Ottawa website.

• Make a Traffic Complaint

  For traffic complaints such as dangerous driving, speeding, or reoccuring traffic violations in your neighbourhood, you must phone our Call Centre at 613-236-1222, extension 7300 or visit any of our police stations . Please visit the Traffic Section for details on what information you will need to provide. 

   

  Traffic Accident reports must be made in person at any of our police stations .

  • A police report is not required if damage (to all vehicles) is under $1,000.
  • If there are injuries and the vehicle(s) cannot be driven...call  9-1-1   
  • If there are no injuries, but the vehicle(s) cannot be driven... call 613-230-6211
  • If the vehicle(s) can be safely driven and there are no injuries, as soon as possible, or when directed by police, drive all vehicles to the same Police Station to file a report in person.

  For more information on filing a report for a traffic accident, visit the Collisions Unit.

• Ask a General Question / Provide a Comment

  For general enquiries or comments, please use the email form below or visit your local Community Police Centre, or any of the Police Stations in Ottawa.

  For a full list of services and contact information, you are encouraged to view our contact listing (PDF).

  Ottawa Police Mailing Address:
  P.O. Box 9634, Station T
  Ottawa, ON
  K1G 6H5

• Employment/Volunteer Opportunities

  Browse the current Ottawa Police employment and volunteer opportunities or contact Human Resources at 613-236-1222 ext 5808. The Outreach Recruitment team for policing careers can also be reached by email at recruitmentteam@ottawapolice.ca

• Website Issues

  If you find a broken link, come across outdated or misinformation (including typos), can't find what your looking for ; or encounter an error message on our website, please let us know by using the email form below, including the link of the page where the problem is occuring.

• Other City Resources

  • Police Services Board (oversee the Ottawa Police)
  • City of Ottawa (for bylaw, traffic, or ticket payment enquiries)
  • Fire department (for fire related incidents, employment or general information)
  • Paramedic Services (for employment enquiries or general information)
  • OC Transpo (for public transit or security matters on buses or in transit areas)
  • Ottawa Public Health Information (for updates on public health issues) 
  • Ottawa Public Library (for free access to library programs, services and resources including wifi).

• Commonly Misdirected Items

  Here are some common enquiry topics that should be directed to the City of Ottawa:

  • Parking or traffic tickets : If you received a parking or traffic ticket and need more information, please visit the City of Ottawa website.
  • Common bylaw issues (examples: noise, dogs, property issues...)
  • Graffiti clean up: If you'd like to report graffiti for clean up, please visit the City of Ottawa website. If the graffiti is hate-crime related, please file a report by calling the Ottawa Police Service at 613-230-6211. Visit the Ottawa Police Hate-Crime Section for more information on determining if graffiti is hate-crime related.
  • Traffic statistics (Road Safety Reports and Collision Reports)
  • Other Ottawa traffic information including requests for new signage, traffic light repairs etc...
  • Car Seat Inspections: To find out where to go to have your car seat inspected please visit S.E.A.T.S for Kids or call Ottawa Public Health Information at 613-580-6744, ext. 28020.

Your Contact Information

Your Feedback

We read every email we are sent and we will do our best to respond as quickly as possible however, please note the Ottawa Police Service receives a high volume of correspondence and this email form should not be used for emergencies. Emails sent to info@ottawapolice.ca will be monitored Monday to Friday during business hours only, excluding statutory holidays.

Privacy Policy

The information collected on this form is for Ottawa Police Service only. Information is collected by the Ottawa Police pursuant to its authority under the Municipal Freedom of Information and Protection of Privacy Act and the Ontario Police Services Act. Questions about the collection of personal information should be directed to your local Ottawa Police Service Community Police Centre.