Alarm Management

 Registration fees for alarm systems have been eliminated from the Ottawa Police Service False Alarm Reduction By-Law  effective September 29, 2009. 

The registration of your alarm system is now voluntary and we do strongly encourage this to be done. The registration provides the following benefits to the police and the alarm holder:

1)    gives the police an accurate database of alarm systems with the region. This allows for the prediction of alarm response requests (which take up to 10%) of our total calls for service or about 24,000 calls per year) and permits informed decisions to be made on staffing levels.

2)    allows quicker handling of alarm calls by our dispatch centre. Alarm companies only need to quote a registration number which when entered into our computer system will automatically pre-fill an alarm dispatch screen.

3)    provides a greater degree of officer safety and protection of your property. Alarm calls are inherently more dangerous for police due to the fact that no information is provided by the reporting individual as to the circumstances surrounding the call. This is true in the case of monitored and non-monitored systems.

The By-Law was amended by the Police Services Board on May 27, 2013. The following recommendation was approved by the Board:

1) The decision during Budget preparation was confirmed to increase the fee for police response to a false alarm, to the actual cost of servicing the call, which in 2013 will be $135 (plus any applicable taxes) per false alarm.

2)    For repeat occurrences of false alarms, the Policy and Governance Committee’s recommendation was approved to maintain the false alarm fee at the established rate with no escalating fee structure.

If you have not registered your alarm system, we encourage you to do so.

·          Please complete the Alarm Registration Form

·          You can also call the Alarm Management Section at 613-236-1222, ext 2531, or e-mail us at alarms@ottawapolice.ca to obtain a copy.

The Ottawa Police is committed to working together for a safer community. A properly installed and functional alarm system will enhance a residential or commercial property’s security. By reducing the numbers of unnecessary calls for service such as false alarms, it will enable police officers to focus on higher priority calls for service.

FALSE ALARM PREVENTION

Before activating your system: lock all doors and windows; keep pets, balloons, fans, heaters, plants, curtains, seasonal decorations, etc, away from motion sensor areas; know how to cancel the alarm if the system activates.

Before activating your system: lock all doors and windows; keep pets, balloons, fans, heaters, plants, curtains, seasonal decorations, etc, away from motion sensor areas; know how to cancel the alarm if the system activates.

Educate alarm system users: all users, key holders or any person with legal access to your property must be thoroughly trained in how to operate your system, including knowledge of procedures for cancelling accidental alarm activations.

Have your security company check and service your system regularly.  Routine maintenance can help prevent many false alarms.

Notify your security company if you plan any remodeling, including replacing doors or windows, changing phone systems, hiring domestic help or adding a pet to the family. 

Alarm owners and alarm companies must be responsible for the use and maintenance of alarm systems.  Don’t be part of the problem, be part of the solution.

Questions and Answers - False Alarms

Expand all

  • What is a false alarm?

  • Where does the money go?

  • How do I know the police actually responded to my alarm if I wasn't there?

  • If I receive an invoice for a false alarm, but there was a break and enter, what do I do?

  • Who would the Police Service recommend for an alarm company?

  • What should I do if I have a false alarm?

  • What if I want to appeal the designation of a false alarm?