Police Reporting Unit

Make the Right Call graphic with phone numbers and online reporting information

The Police Reporting Unit (PRU) is located at 245 Greenbank Road in the West end of the city and is responsible for handling calls and reviewing online reports of incidents that have occurred in the Ottawa area.

The PRU responds to incoming non-emergency phone calls and online reports from 10 AM to 8:45 PM, seven (7) days a week. When the PRU is closed between the hours of 9 p.m. and 10 a.m., an automated attendant will provide you with options on how to redirect your call.

The Police Reporting Unit Agent works within a platoon on a shift rotation or a fixed shift, which is established on a 28-day schedule. The shifts are divided into Days, Afternoons and Evenings, between four (4) platoons.

For information on job requirements, hours of work and training, visit our Careers webpage.

Hours of Operation

Seven days a week from 10 a.m. to 9 p.m. 

When the Police Reporting Unit is closed between the hours of 9 PM and 10 AM, an automated attendant will provide options on how to redirect your call. 

What is a Police Reporting Unit Agent and what do they do?

A Police Reporting Unit Agent is a civilian member of the Ottawa Police. They take non-emergency phone calls from the public. Online Reporting was introduced in May 2014 and the Police Reporting Unit Agent is also responsible to review all reports that are submitted via the Online Reporting application.

They serve as a first point of contact to the community and provide information on a variety of topics. They will answer public inquiries and redirect non-police matters to the appropriate agencies. They also work in partnership with other members of the Organization and provide support to other units and sections. Many types of police reports can be taken over the telephone and reported through the Police Reporting Unit. Other types of reports can be filed online. The Agents use various Ottawa Police systems to gather the information, complete the report and redirect it to an investigator. 

What types of reports are taken over the phone?

The Police Reporting Unit will take reports that do not require police to attend. The Police Reporting Unit follow guidelines and can determine if the report can be taken over the phone or if an officer needs to be sent.

The type of reports that are usually taken over the phone are, but not limited to:

  • Break & Enters (residential and commercial)

  • Assaults (low level; injuries did not require medical attention; not partner-related)

  • Breaches

  • Missing Persons,

  • Suspicious persons/incidents

  • Stolen Vehicles

Police reports are taken over the phone where...

  • Police presence is not required at the scene and no emergency situation exists
  • No injury or potential for injury
  • No unidentified witness(es) at the scene