Victim Support Unit

The Victim Support Unit (VSU) crisis counsellors work with both sworn officers and civilian members to ensure that the best supports and services are provided to victims/survivors of crime and tragic circumstances in a timely manner, through crisis intervention, assessment, and referrals to appropriate community resources.

Crisis counsellors will work with you to assess your needs by:

  • Providing you with the information you need on services available to you and the criminal justice system process;  
  • Providing you with information on your risk and safety needs, including helping you to identify resources to develop an individual safety plan;   
  • Providing you with information on financial assistance that may be available to you; and
  • Collaborating with community-based programs to connect you to longer-term supports and resources
  • Provide you with information on the possible impacts of trauma and information on coping and resiliency.

It is our goal that our support will reduce the impact of trauma and victimization and be delivered in a way that directly helps those impacted by violence.

The VSU can be accessed for on-scene supports by members of the Ottawa Police Service.

Victims/survivors, family members, and service providers can access our services by calling our intake line or emailing our victim crisis unit intake email.

The unit works in partnership with Ottawa Victim Services (OVS), a community-based non-profit organization that delivers on-scene response and follow-up services to victims/survivors of crime. 

Victim Support Unit Contact
Victim Support Unit Contact

Weekdays 8AM to 10pm Weekends 11 AM to 8pm 

Email us

Phone: 613-236-1222 ext. 2223 

Please be aware that we do not operate a 24 hour crisis line. You may be required to leave a message and one of our crisis counselors will return your call as soon as possible.


For 24-hour crisis response please use the following crisis lines: 

  • Mental Health Crisis Line: 613-722-6914
  • Assaulted Women's Help line Ontario 1-866-863-0511 
  • Unsafe at Home Ottawa (COVID-19 cellphone text support)
  • FEM'AIDE (ligne de soutien pour femmes violentées) 1-877-336-2433 1-866-860-7082 (ATS) 
  • Ottawa Rape Crisis Centre 613- 613-562-2333 
  • Kids Help Phone 1-800-668-6868 
  • Youth Services Bureau 613-260-2360 or Crisis Chat
  • Sexual Assault Support Centre (613) 234-2266 TTY (613) 725-1657 
  • Talk4Healing is a culturally grounded, fully confidential helpline for Indigenous women available in 14 languages all across Ontario. 
    Call 1 855 554 HEAL (1-855-554-4325). 
  • Crisis Support Helpline for Abused Women Ottawa 613-745-4818 (English) or call 613-745-3665 (French) 
  • Support Services for Male Survivors of Sexual Violence 1-866-887-0015
  • 311 Ottawa (dial 311)  City Operations Information line provides information about accessing emergency services, and provides municipal government resource information ie. shelters and financial assistance. 

If you are in immediate danger or are aware of a crime in progress, please call 911. 

For non-emergencies please call our Police Reporting Unit at 613-236-1222, ext. 7300 for assistance in making a police report over the phone.

If you are uncertain as to which community support you should access, please visit the 211 directory website or call 211 to be connected with a Certified Information and Referral Specialist who has been trained to assess your needs, answer your questions accurately, and advise you about the services and programs that are best for you and your loved ones.