Victim-Survivor Support Services

If you are a victim/surivivor of crime, there are a number of services available to help you manage your safety, provide emotional support, as well as information on potential financial supports.  

Victim Support Line   

If you are a Victim you can register to receive specific information about adult offenders.

The toll free number for the VSL is 1-888-579-2888, or 416-314-2447 in the Toronto area. The automated notification system will provide victims with information on offenders serving their sentences.

  • An offender has been admitted to or released from custody
  • An offender is unlawfully at large
  • A parole hearing date has been set
  • The OPB decides to deny Parole; The OPB decides to grant Parole
  • An offender is under unescorted temporary absence
  • A release decision has been rescinded
  • The unlikely event of an escape happens
  • An offender is readmitted to custody
  • An offender is transferred to another jurisdiction.

Ottawa Victim Services


Ottawa Victim Services (OVS) provides emotional support, practical assistance, referrals and advocacy to individuals who have been victimized as a result of a crime or tragic circumstance, without judgment in order to lessen the impact of victimization. OVS is a community-based agency committed to treating individuals with courtesy, compassion and with respect for their dignity, privacy and diversity.


Assaulted Women’s Helpline


The Assaulted Women's Helpline is a free, anonymous and confidential 24-hour telephone and TTY crisis telephone line to all women in the province of Ontario who have experienced any form of abuse. AWHL’s team of trained counsellors provide crisis counselling, safety planning, emotional support, information and referrals accessible 7 days a week, 365 days a year. 


Office for Victims of Crime

The Office for Victims of Crime (OVC) is an independent advisory agency that provides advice to the Attorney General of Ontario on victims’ issues.


The OVC also produces a handbook called “ Have You Been a Victim of Crime? What’s next…Information and Resources for Victims of Crime in Ontario:”  This handbook is produced for victims of crime and the people who support them. It includes information about victims’ rights, places to go for help, and the criminal justice system. This information will help victims understand what to expect and how to ensure their rights are respected. You can access this link to get a copy of the handbook.

CAVACS Gatineau

Crime Victims Assistance Centres, or CAVACs, offer front-line services to any crime victim or witness. Help from CAVACs is available whether the perpetrator of the crime has been identified, apprehended, prosecuted or convicted.



The Victim Quick Response Program + (VQRP) 

The Ottawa Police service Victim Crisis unit can assist with connecting victims of crime to the VQRP +  Provincial program which provides eligible victims with emergency funds for certain expenses immediately following a violent crime. The Victim Quick Response Program provides short-term financial support toward essential expenses for victims, their immediate family members and witnesses in the immediate aftermath of a violent crime to help reduce the impact of the crime, enhance safety and meet immediate practical needs that are a result of the crime. VQRP+ is available to individuals who have no other financial means (e.g. private insurance) where there is no publicly-funded program available. 

The program is also accessible through Ottawa Victims Services at 613-238-2762

Eligible applicants can access supports for critical needs such as:

  • Emergency home safety expenses (e.g. window repair)
  • Practical assistance expenses (e.g. basic necessities)
  • Travel and related expenses (e.g. to medical treatment)
  • Crime scene clean-up (e.g. removal of hate-crime graffiti)
  • Short-term counselling services
  • Supports required for serious injuries
  • Basic funeral expenses and other financial support for families of homicide victims

Parents of Murdered or Missing Children – Income Support Grant

The death or disappearance of a child is devastating and can leave parents unable to work. Parents or legal guardians who have taken time away from work and suffered a loss of income to cope with the murder or disappearance of their child or children may be eligible for federal income support of $350 per week.

Website: missing-children.html

toll-free: 1-800-622-6232 TTY: 1-800-926-9105

Court Support Services

Click on any of the links below for more information about available programs.

The Victim/Witness Assistance Program

Ottawa Courthouse, 161 Elgin St Fourth Floor, Ottawa | 613-239-1229

If you are a victim or witness of a violent crime, it is likely that you will need to go to court. This can be a difficult and confusing experience and you may have a lot of questions about the criminal court system, and what will be expected of you. The Victim/Witness Assistance

Program (V/WAP) is a service provided on a priority basis to victims and witnesses of violent crimes, vulnerable victims such as domestic violence, child abuse, sexual assault, elder abuse, homicide and hate crimes. The services begin once police have laid charges and will continue until the court case is over. In addition, victims with special needs families of victims of homicide families of victims of traffic fatalities resulting in criminal charges.

Child and Youth Witness Support Program  

The Child Victim/Witness Program offers support and services to child victims and witnesses during the criminal court process.

This program provides support to children and youth (and their families) who are required to provide testimony in criminal court.

Services include: 

  • Preparing children for court (includes court procedures, roles of court personnel, courtroom tours etc.)
  • Communicating with Crown attorneys, defence lawyers, and other justice personnel
  • Accompanying children to court
  • Support for parents and guardians of the youth and children
  • Help with victim impact statements and other
  • Service referrals
  • Post-court follow-ups

Contact information:  To access child and youth witness support services or if you would like more information, please contact the Support Worker by telephone at 613-233-8478 or by TTY at 613-233 1866.

Federal Services

The Correctional Service of Canada (CSC) wants to make sure that victims of crime are treated with fairness and respect. Dedicated Victim Services Officers (VSO) are available to provide victims with information about CSC and the offender who harmed them.

Toll-free: 1-866-806-2275

Please visit their website for more information.