Calls for Service

In 2019, the OPS received approximately 709,000 calls for service representing a 3 percent increase from 2018. These calls included Police Reporting Unit communications, calls to switchboard, 911 and other emergency calls.

Of these calls, approximately 345,800 were entered into the computer-aided dispatch system (CAD), representing a 7 percent increase from 2018. On-scene police presence was required in approximately 71 percent of all calls entered into CAD. Approximately 4,300 calls were categorized as Priority 1, an increase of 5 percent from 2018.  Calls are identified as Priority 1 when there was an imminent threat to life; actual or potential danger for bodily injury or death; or crimes in progress or imminent. Police arrived on scene within 15 minutes to P1 calls 94 percent of the time last year, unchanged from 2018.      

Service time refers to the cumulative amount of time (in hours) that officers spend responding to and dealing with calls for service from the public. The service time metric is used for operational planning and the deployment of personnel. In 2019, service time increased by 7 percent to 299,800 hours. The service time in 2019 was four percent higher than the five year average of 287,400 hours.