Our Performance

The Ottawa Police Service (OPS) is committed to protecting the safety and security of all communities in Ottawa. As a way of demonstrating progress towards targeted outcomes, we have established a Performance Measurement Framework (PMF). The PMF is built on the work of Harvard Kennedy School of Government Professor, Mark Moore, combined with input from the Citizen Advisory Committee of Public Safety Canada and aligns with recent national benchmarking research.

Targeted Outcomes

1. Reduce crime and victimization 

5. Use force and authority fairly,
    efficiently, and effectively 

2. Call offenders to account 

6. Use financial resources fairly, efficiently
    and effectively 

3. Reduce fear and enhance
    personal security 

7. Ensure quality of service and
    customer satisfaction 

4. Ensure civility in public spaces
    through neighbourhood problem solving 

8. Member engagement