Ensure you have obtained the following information from the other driver(s):
Driver contact information
Phone numbers (home and cell)
Driver's licence (licence number, class and name on the licence)
Vehicle ownership (licence plate, make, model, year and owner's name)
Insurance (policy number and name of insured)
IF YOU NEED A TOW TRUCK
Call the 1-800 number on your insurance documents to obtain assistance and instructions from your insurance company.
It is illegal for a tow truck driver to approach a driver at a collision without having been called in by either police or the motorist. Tow trucks are not allowed within 100 meters of a collision unless they have been formally solicited by police, the driver or the driver's insurance company.
Never accept services from a tow truck driver arriving on the scene of your collision unless they have been called by yourself, your insurance company or by police.
Do not allow a tow truck to hook up your vehicle until you specifically say so.
Always ask "How much will this cost?" and better-yet, get a written estimate.
Do not assume your insurance company will cover the tow unless you consult them.
Do not accept any tow company's claim that they are under "police contract". Any such contracts only relate to impounded vehicles and not the public.
If you are uncomfortable dealing with the towing firm - call someone else.
Do not assume that "everything will be OK and taken care of." The concept of "Buyer Beware" still applies when dealing with tow trucks.
No one plans on being in a collision, but you can be prepared in case it happens. Download our app to keep our Collision Toolkit at your fingertips...