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For life threatening emergencise, call 911. For other emergencies, call 613-230-6211. For the call centre, call 613-236-1222 ext 7300 (TTY:613-760-8100). For other enquiries, call 613-236-1222 (TTY: 613-232-1123)

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Ottawa Central/West Police Buildings

2670 Queensview Drive (Nepean)

IMPORTANT MESSAGE FOR RECORDS CHECK APPLICANTS

APPLY ONLINE HERE

Our Queensview location continues to be busy with walk-in services, including same-day In-Person records checks.

We are experiencing high volumes and longer than usual wait times.

We have put temporary measures in place to provide clients with a window of time when their applications will be processed. We will be issuing colour-coded tickets to applicants that attend in person with assigned time slots for applicants. Once we reach our ticket capacity for the day, we will no longer accept any further clients. We reach our ticket capacity as early as 10:30 a.m.

We continue to encourage applicants to submit their
Police Record check application online.

Many people coming in-person CAN complete their application online. If your application requires that you need to come in-person to complete your records check, CONTINUE TO COMPLETE THE ONLINE APPLICATION. Do not abandon your application.

A partially completed online application will get you through the line faster with a priority ticket when you arrive in-person.


Applications received online that pass the identity verification (EIV) and successful payment online are receiving their completed application FASTER than attending in person.

Applications that do not pass EIV, and/or are unsuccessful with payment, remain in the application queue and are given priority. When the applicant attends 2670 Queensview to complete their application, their request is given priority.

When you arrive at our Queensview location, please select the "Online Completion (EIV/Payment)" button on our ticket kiosk. Please have a seat and wait for your number to be called.

Please ensure that you bring your online request reference number and two (2) pieces of valid identification. One (1) piece of identification must contain your photo. If you are here to submit payment, please take note that we accept Debit, cash, and all major credit cards.

All other walk-in services, INCLUDING same-day IN-PERSON records check applications, are subject to volume and long wait times of up to four hours during this busy records check season.

Hours of operation: OC Transpo logo

Monday to Friday, hours of operation vary depending on service required. See below. Closed on all statutory and civic holidays, including Remembrance Day and Family Day. FREE PARKING

Closed on weekends.

Services available at this station:   

  • Records Checks* (7:30AM to 5:30PM)

    • Apply online!
    • Records checks are always in high demand and wait times will vary for this service day to day. We ask for your patience.

*EXPRESS service is available for an additional fee at this location only. It is only available for persons seeking Police Record Check (vulnerable sector) who have been residents of Ottawa for at least five years.

We are experiencing high volumes and longer than usual wait times.

 

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Hours of operation: 

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Public parking available on site.

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Hours of operation: 

Seven days a week from 7AM to 7:30PM.

Services available at this station:

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Hours of operation:

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Services available at this station:

Public parking available on site.

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Services Available:

  • Property ServicesPlease call in advance to coordinate the release of property that has been found, abandoned or taken as evidence.