To ensure easy access and convenience for drivers, CRCs are open seven days a week and are located at three of the following police stations in Ottawa:
Collision Reporting Centres (CRC) provide police agencies with a more effective way to deal with collisions that do not involve injuries or criminal violations. Rather than dispatching a Police Officer to the scene of a minor collision, the involved drivers are instructed to bring their vehicles to a designated CRC where a Police Officer will assess the damage and complete a collision report.
Previously, motorists involved in collisions waited between 30 minutes- 2 hours before an available officer arrived on scene to begin a 70-minute, paper-based process. This unnecessary wait time often creates traffic congestion.
While the improvements are intended to reduce motorist wait times and report processing time and costs, they will also improve cost recovery on the distribution of collision reports. With the use of a new electronic report processing software, motor vehicle collision reports will be submitted electronically. This results in a more timely process for distributing reports to the Ministry of Transportation, the City of Ottawa, and insurance companies.
The 24 police services across Ontario, who currently operate CRCs, find they are an extremely effective way for police to mitigate the growing number of calls for service requiring police action. Diverting collisions to CRCs frees up front-line police resources to deal with emergencies and allows them to engage in proactive policing initiatives to reduce, prevent and respond to criminal activity.