Collision Reporting Centres

police officers investigating a collision

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Quick Facts

  • There are 24 Ontario police services already using CRCs
  • CRCs will significantly reduce wait times and improve the safety of motorists by allowing drivers to attend CRCs within a 24-hr period rather than wait for a police officer to arrive at the scene.
  • CRCs are expected to process 13,000 collisions annually
  • The CRC project is part of the Ottawa Police Service Initiative designed to identify opportunities to improve service to residents and reduce costs through innovation and technology.

Hours of Operation:

To ensure easy access and convenience for drivers, CRCs are open seven days a week and are located at three of the following police stations in Ottawa:

  • West: 211 Huntmar Drive (Kanata), view map 
  • Downtown: 474 Elgin Street, view map  
  • East: 3343 St. Joseph Boulevard (Orleans), view map

 

Frequently Asked Questions

What exactly is a CRC?

Collision Reporting Centres (CRC) provide police agencies with a more effective way to deal with collisions that do not involve injuries or criminal violations.  Rather than dispatching a Police Officer to the scene of a minor collision, the involved drivers are instructed to bring their vehicles to a designated CRC where a Police Officer will assess the damage and complete a collision report.

How does this change the current process?

Previously, motorists involved in collisions waited between 30 minutes- 2 hours before an available officer arrived on scene to begin a 70-minute, paper-based process. This unnecessary wait time often creates traffic congestion.

What are the costs involved?

While the improvements are intended to reduce motorist wait times and report processing time and costs, they will also improve cost recovery on the distribution of collision reports. With the use of a new electronic report processing software, motor vehicle collision reports will be submitted electronically. This results in a more timely process for distributing reports to the Ministry of Transportation, the City of Ottawa, and insurance companies.

What are other police services saying about CRCs?

The 24 police services across Ontario, who currently operate CRCs, find they are an extremely effective way for police to mitigate the growing number of calls for service requiring police action.  Diverting collisions to CRCs frees up front-line police resources to deal with emergencies and allows them to engage in proactive policing initiatives to reduce, prevent and respond to criminal activity.