Neighbourhood Resource Teams

 In 2019, the Ottawa Police Service (OPS) introduced three new Neighbourhood Resource Teams (NRTs) in Vanier/Overbrook, Heron Gate/South Ottawa and Carlington/Caldwell. These NRTs would become the cornerstone of the OPS’ community policing model, expanding into three new neighbourhoods in 2020: the ByWard Market/Lowertown, Bayshore and Centretown.

These neighbourhoods were selected due to an increased volume of crime (including gun, gang and drug related violent street crime), the presence of complex social issues that underpin most crime (housing, employment, education, health, marginalization, discrimination, etc.) and a high number of calls for police service.

NRT officers are dedicated exclusively to their assigned neighbourhoods for a minimum of two years, where they will work in an integrated and coordinated way with local community residents and partners, not-for-profit organizations, business associations and city staff to assess and address crime, social disorder and their underlying socio economic issues. The NRTs are composed of experienced officers with the personal and professional maturity to manage complex crime and socio-economic issues affecting their assigned neighbourhood. 

Selected officers have proven foundational policing skills for crime prevention, order management, emergency response and law enforcement – and will also receive specialized training and development including: problem solving, conflict mediation, effective communication, (inter)cultural competency. The NRT’s will be dedicated to a single neighbourhood for multi-year assignments – each NRT is also be allotted an appropriate dedicated complement of School Resource Officers (SRO), Community Police Officers (CPO) and Traffic officers. 

While investments into NRTs have started to see a positive response in dealing with street crime and violence, a “whole-of-Ottawa” approach is needed that will focus on building a stronger and safer city.  Investigative units have targeted high offenders in areas of violent crime resulting in a number of arrests and guns seized.

Chief Peter Sloly and his Executive Command have been reviewing the current approach to preventing and reducing firearms violence and street crime in Ottawa. These efforts will be increased as the OPS incorporates a new Crime Disorder Management Process. It is a new response model intended to support victims and communities by addressing heightened fear and anxiety within the immediate aftermath of violent crimes. This process will assist the OPS in developing a more dynamic approach to crime reduction, quality-of-life improvements, and personnel and resource management. It will provide command officers immediate access to operational information city-wide to be better able to use trend analysis and predictive tools for measurement and more informed decision-making practices.

The OPS will continue to work with Crime Prevention Ottawa, our Community Equity Council and other partners to refresh the existing Street Violence and Gang Strategy that is part of a collaborative effort with community partners city-wide.


The NRTs are designed to increase police presence and address community concerns about crime and social disorder. The CPO will still remain the single point of contact for each neighbourhood, and will work closely with community partners and NRT officers to increase the safety of these areas. This includes addressing issues like problem addresses, drug dealing and other incidents that require a coordinated response.

The members selected for the NRTs are experienced officers who have been assigned on longer fixed service terms to ensure they work in the same areas over several years. This will allow them to build long-term relationships and get to know the people and communities they serve.

NRT officers have been given specialized training, focusing on the areas where they will be deployed. It includes learning about relationship-building strategies, cultural awareness, how to establish neighbourhood networks, human-trafficking issues, and hate-motivated incidents and investigations. This training is designed to assist the NRT officers to address each neighbourhood’s specific needs.

Additionally, the NRTs will be monitored by Carleton University’s Dr. Linda Duxbury. Her team will evaluate the efficacy of the NRTs and offer feedback as the program grows. This accountability measure will ensure that goals are set, and met, to improve overall community safety.

Residents are encouraged to continue reporting crimes using normal practices - dialing 911 for life threatening emergencies and crimes in progress; and 613-236-1222 for non-emergencies.