Neighbourhood Resource Teams

In 2019, the Ottawa Police Service (OPS) started three new Neighbourhood Resource Teams (NRTs) in Vanier/Overbrook, Heron Gate/South Ottawa and Carlington/Caldwell. These NRTs would become the foundation of the OPS’ community policing, and were added to three new neighbourhoods in 2020: the ByWard Market/Lowertown/Sandy Hill (MLS), Bayshore and Centretown.

These neighbourhoods were chosen based on crime in the area (including gun, gang, drugs and violence) and a high number of calls for service from police. In 2021, we will include other neighbourhoods, both in the city and in rural areas.

NRT officers will only work in their assigned neighbourhoods for a minimum of two years, where they will work with local people and community partners, non-profit organizations, businesses and City staff to look at crime and other related problems in Ottawa. The NRTs are made up of experienced officers who are well trained in crime prevention, dealing with emergencies, problem solving, communication and cultural understanding. Each NRT will also include Youth Officers, Community Police Officers (CPO) and Traffic officers for their neighbourhood. 

While these new NRTs have started to see a positive change in dealing with crime and violence, a “whole Ottawa” approach is needed to build a stronger and safer city.  Police have been able to identify high-risk offenders, which has led to many arrests and guns seized.

Chief Peter Sloly and his team have been looking at ways to cut out violence and crime in Ottawa. A new way of working together called the “Crime Disorder Management Process,” will help victims and communities after experiencing violence. This will help us to reduce crime and improve our community’s quality of life. It also gives us tools to help us understand trends in crime and help us make better decisions in how we respond to calls for service.

The OPS will continue to work with Crime Prevention Ottawa, our Community Equity Council, and other partners across Ottawa on the existing Street Violence and Gang Strategy.


The NRTs will be in your neighbourhood more often and will respond to community problems in areas that are seeing more crime. The CPO will still be the person you contact for help and they will work closely with City partners and our NRT officers to make your neighbourhood safer.

Because NRT officers are assigned for a longer period of time in their area, it lets them build relationships and get to know the people they serve.

NRT officers are trained in issues specific to each neighbourhood.

The NRT program will be monitored by Carleton University’s Dr. Linda Duxbury. Her team will look at the impact and success of the NRTs and offer feedback to make sure goals are set, met, and community safety improves.

Everyone is encouraged to continue reporting crimes by dialing 911 for life-threatening emergencies and crimes in progress; and 613-236-1222 for non-emergencies.