529 Garage

BIKE SHOP PARTNERS
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The Ottawa Police Service (OPS) is pleased to introduce its first formal bicycle registry program.

In partnership with the Ottawa Safety Council (OSC) and Citizens for Safe Cycling (Bike Ottawa), the OPS has engaged the services of 529 Garage (project529.com/ottawapoliceservice); a bike registration app that connects riders to each other in the greater Ottawa area.

The app works to alert other Ottawa-area bicyclists any time a bike is stolen or goes missing. Once the user determines his or her bike is missing, he activates an alert notification to 529 Garage, which sends out a broadcast to all users in the area to be on the look out for the missing bicycle. 

Additionally, it redirects users to the OPS online reporting site so that they can complete an online report in order to legally claim their bike once it’s recovered. 

If you don't have a smartphone or tablet, you can also register your bike on the 529 Garage website

The OPS is also coordinating with our Evidence Control Section to review bicycles in our inventory and reunite them with owners. You can contact our Evidence Control Section by dialing (613) 236-1222, extension 5238.

It’s easy to register, you simply download the app, input whatever information you wish as a point of contact for you, and even upload an image of your bike. This service is free and paid for by the OPS, OSC and Bike Ottawa.

     

Starting June 17, 2019, the OPS will have 529 Garage shields available at its Front Desk Service: Huntmar, St. Joseph and Elgin Street locations. To obtain a 529 Shield (sticker), please pre-register your bike by downloading the 529 app, include a photo of you with the bike and a photo of the bike’s serial number, and bring your Smartphone with you to show the agent. You do not need to bring your bike to the station. You may experience a wait time during busier periods.

We are also pleased to announce that we have partnered with local bike shops (at right), who will have the 529 Shields available in their stores for a small convenience fee. Please contact your favorite bike shop to make sure the shields are available before you attend in person. If you have questions, you can email us at 529Garage@ottawapolice.ca

UPCOMING EVENTS

No events at this time. Visit us at one of our police stations for your shield.

Ottawa has a vibrant and dedicated bicycling community. By working together we can reduce bike thefts in our city. Other police services who have started using the 529 Garage app have reported a 30% reduction in bike thefts in their jurisdictions.


FAQs

1. Do I need to bring my bike with me to register and get a 529 Shield?

If you plan to obtain your shield at one of our events, you will need to bring your bike with you. If you are obtaining a shield at one of our OPS stations, you will need to pre-register your bike on the 529 Garage app and ensure one of the registration photos includes one with you and your bike.

2. How is my information shared?

Only law enforcement personnel will have access to the full database. If you have to issue an alert, you can choose what type of contact information you will release to the biking community.

3.  What do I do if my Shield falls off?

The 529 Garage stickers are made extra sturdy, with special adhesive that makes it difficult to remove them once applied. However, if your shield  falls off your bike, you are still protected because you registered your bike with 529 Garage. The sticker itself is meant to act as a visual deterrent. If you can’t catch us at one of the many events we are attending this year, you can still register through the 529 Garage website and obtain your sticker at a later time.

4.  Where can I find my serial number to register my bike?

Please be sure to look at your serial number closely.

5.  Why do I have to file a police report?

In order to ensure that the right bike goes to its proper owner, the OPS requires that a police report is filed. We have made it easier to file a report by offering it online at www.ottawapolice.ca/onlinereporting.

6.  Why do I have to file a police report if the OPS has called me to come get my bike?

In order to release the bike to you, we need to verify that you are the owner. By creating a report, you provide us with a formal record for accountability and transparency purposes.

7.   How effective has this app been in other jurisdictions?

Vancouver Police Service and affiliated RCMP stations have reported a 30% reduction in bike thefts in Vancouver, 60% in Granville, and a 55% reduction in Whistler.

8.  How does the biking community help with this initiative?

Anyone that has the app on their smartphone can help with the recovery. Once a user reports their bike is missing, anyone within 15 kilometres of the incident receives a notification with details of the missing report. Other users can send notification if they spot the missing bike.

9.  So someone found my bike, can I go and get it?

Never attempt to recover a stolen bike without first contacting police.

10.  What happens if I sell my bike?

There is a tool on the app that lets you forward the bike's information, sticker registration, and non-personally identifying photos to the email of the person to whom you sold your bike.

 

For more information visit www.529Garage.com

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