Connect Protect

The Ottawa Police Service (OPS) is pleased to announce its new partnership with MedicAlert Foundation Canada. The MedicAlert Connect Protect service aims to enhance the safety of the most vulnerable individuals in our community.

MedicAlert has protected over 1 million Canadians for over 55 years, and has partnered with police services across Canada to establish a national registry for individuals living with Alzheimer's and autism through the Connect Protect service. It's a one-of-a-kind service that gives emergency responders and healthcare providers quick and secure, 24/7 access to a subscriber's electronic medical profile.

This new partnership will help to enhance the safety of our residents. Those who sign up for MedicAlert will give police vital information about their medical condition so that we can help them as quickly and effectively as possible.

Any vulnerable-sector person can add their information to the MedicAlert database to help police assist them during an emergency situation.

The benefit is that it augments information being relayed to frontline officers when responding to calls for service. It subsequently enhances both the officer's and the subscriber's safety by alerting attending officers to any mitigating issues that may impact interactions with police, paramedics, or any other emergency responders.

The database will be accessed only by a few trained administrators, who will relay relevant information as required to our frontline officers. It will include updated patient information, like a current photo, and for Alzheimer's, autism, or missing persons cases - past wandering history, along with emergency contacts. Because this database will be maintained on a national level, police will have instant information about vulnerable-sector persons visiting other cities outside their home in Canada.

Durham, Hamilton,  Edmonton, Owen Sound, Vancouver, Abbotsford and Orangeville police services have already partnered with MedicAlert to bring the Connect Protect service to their communities. 

The MedicAlert Foundation Canada was created in 1961 in response to a need to protect the most vulnerable individuals in our communities. Its medical identification bracelets are recognized worldwide as a signal to emergency responders of an existing medical condition.

Find out what else the Ottawa Police is doing to ensure Equity, Diversity and Inclusion.

Frequently Asked Questions

How can someone register with MedicAlert?

How can this help police in their work?

  • Access to the database will enable police to view a subscriber's medical profile. It will give an officer a recent photo, outline the person's medical conditions, and even include past wandering history to help locate missing persons more easily. An example of this would be information about an autistic child who does not like to be approached head-on, but responds better when he is approached from his left side. This type of information will be included in the MedicAlert subscriber's medical profile and relayed to the officer on scene.

    Additionally, as more police services partner with MedicAlert to bring the Connect Protect service to their communities, the database will expand nationally. This means that we will be able to review the medical profiles of vulnerable-sector persons visiting Ottawa from other cities. This will enhance not only resident safety, but officer safety as well. 

How can I let people know about the Connect Protect service?

  • MedicAlert will be hosting two days of sign-up booths at area malls in the days following the launch on November 28, 2017, to help provide more information to anyone who is interested and guide them through the sign-up process. Please check back here for updates on locations and times. You can also visit for more information.

    Those that sign up at launch will receive a special offer that will enable them to receive a free MedicAlert ID + 50% off a MedicAlert service plan (free $39 ID or get a $39 discount on any MedicAlert ID, PLUS get 50% off the first year of your MedicAlert service plan, equivalent to $30 off any prepaid service plan of your choice. Offer valid for new subscribers only and cannot be combined with any other offers, some exceptions apply). 

How much does it cost?

  •  The cost of the service for 1 year is $60 per year ($5 a month) plus the cost of the medical ID.

Who has access to this database?

  • The OPS will have a small number of administrators who will be able to access the MedicAlert portal and relay that information to frontline officers. Training will be provided to these administrators. The OPS will not share this information with any other agency in the city. It will be accessed only for emergency response.