Traffic Complaint Letter

If you've recently received a Traffic Complaint warning letter in the mail, it's because a vehicle registered to you was observed committing a traffic violation. This letter serves to bring the matter to your attention and to update you on driving issues relating to your vehicle. If you were not the person driving your vehicle at the time of the warning, please check in with those who have access to it.

If you receive two or more complaints within a given year, an officer will contact you to remedy traffic safety issues being cited in the letter(s).

It's our goal here at the Ottawa Police Service to reduce traffic accidents on our roads and improve road safety for all users. By working with our community partners, including Safer Roads Ottawa, we hope to eliminate traffic safety issues and enhance the lives of residents city-wide.

Below is a list of Frequently Asked Questions that offer more information about this new process.

Frequently Asked Questions 

1. Why am I receiving this traffic complaint warning letter?

We are writing to advise you that we have received a complaint involving your vehicle regarding the offence noted in the letter and that there is an associated report on file with Ottawa Police Service. Please note that the file has been concluded and there is no further investigation regarding this incident.

2. Who reported it?

The complaint can be made by a member of the community who observes a traffic offense. The name of the individual who reported the incident will not be released.

3. How do I know you have the right vehicle/owner?

The vehicle in question (plate number) indicates it is registered to the individual addressed in the letter. When the report was filed with Police, a description of the vehicle was obtained from the complainant/caller. The vehicle description on file matches what was provided at that time.

4.  Will I be receiving a ticket?

This letter is NOT a ticket. You will not be receiving a fine or demerit points for this incident. The letter is to advise you of the complaint.

5.  Will this affect my insurance rates?

This information will not be released to your insurance company without your consent.

6. What if I wasn't the driver? Why am I still getting this letter?

The letter is addressed to you because at the time of the incident/offence, the vehicle was registered in your name. In the event that another person was operating your vehicle at that time, we ask you to bring this incident to their attention and ensure that they take corrective action to prevent occurrences in the future.

7. How long will this stay on my record?

The incident you are being advised of is captured on the Police database only. It is not on your driving record. However, if there is a subsequent complaint within the calendar year, an officer will be contacting you.

8. If the vehicle plate indicated in the letter is not mine, who should I report it to?

If the plate at one time was yours and you have sold or transferred the vehicle without retaining the plates, attend an MTO office and have the ownership removed from your name.

9. Who should I call regarding this letter?

No follow-up on your part is required. If you would like to speak with a member of the Ottawa Police Service regarding this matter, you can call 613-236-1222 ext. 5300.

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