Door to Door Sales


When it comes to door-to-door sales, know that you have rights. Protect yourself by being aware and trusting your instincts. The following tips apply to everyone, whether you live in a house, an appartment or school residence etc... 

A few tips:A woman approached at her apartment by a man making a sales call.

  • If you don't feel comfortable, don't open your door. It's not rude, it's safe. If you're uncomfortable, don't be afraid to ask them to leave then lock your door.
  • You have the right to ask for ID. Don't be afraid to ask for identification from anyone approaching your home.

Remember, you are in no way obligated to provide any personal information to salespeople or contractors that come to your door. This includes showing them bills, giving them water samples for testing, answering questions about security features in your home, etc.

  • Don't be pressured to sign anything at your door.
  • Protect yourself by doing research before buying anything at your door. Being pressured for a "one time deal" or being discouraged from researching your options should raise a red flag.

When in doubt, keep them out! A salesperson or contractor asking to enter your home should be concerning.

A reminder to residents to be vigilant of door-to door salespeople making false claims about the quality of Ottawa drinking water.

Report any suspicious incidents at the time of occurance by calling our non life-threatening emergency line at 613-230-6211 or you can file a report online or by contacting our Call Centre at 613-236-1222 ext 7300.