Door to Door Sales

When it comes to door-to-door sales, it’s important to know your rights. Protect yourself by being aware and trusting your instincts. The following tips from the Office of Consumer Affairs apply to everyone, whether you live in a house, an apartment, or school residence:

  • Ask to see the salesperson's company-issued identification and seller's license or registration. Take note of their name, and the name and address of the company they represent.
  • Don't be pressured into buying on the spot.
  • If you are interested in the product, ask for a brochure, and then compare their prices with those of other merchants.
  • Never leave the salesperson unattended in any room of your home.

In Ontario, unless you have personally called a vendor for an appointment, it is illegal to sell the following items door to door:

  • furnaces
  • air conditioners
  • air cleaners
  • air purifiers
  • water heaters
  • water treatment devices
  • water  purifiers
  • water filters
  • water softeners
  • duct cleaning services
  • any good or service that performs or combines one or more of the above functions.

For more information on specific restrictions, please visit the province’s Consumer Protection website.

Remember, you are in no way obligated to provide any personal information to salespeople or contractors that come to your door. This includes showing them bills, giving them water samples for testing, answering questions about security features in your home, etc.

  • Don't be pressured to sign anything at your door.
  • Protect yourself by doing research before buying anything at your door. Being pressured for a "one time deal" or being discouraged from researching your options should raise a red flag.

A salesperson or contractor asking to enter your home should be concerning. When in doubt, you can always call us at (613) 236-1222, extension 7300, to file a report about a suspicious person.