Public Health Precautions
To ensure the health and safety of our staff and visitors, we are asking that upon entry, visitors wear a mask, sanitize hands and practice physical distancing.
Capacity at each location will be capped. When the maximum is reached, the doors will lock. Please be patient.
We ask that you not visit us if you are sick.
*NEW* 2670 Queensview by appointment only—specific visitors ONLY at this time
Our Queensview location will remain closed until a backlog of applications is cleared.
There are many people who applied for records checks in the last several weeks that now need to visit our 2670 Queensview location for fingerprints or to provide in-person identification to complete their application already in progress.
Our staff will reach out to people to book an appointment. Please wait to be contacted.
Call 911 for crimes in progress and life-threatening emergencies.
Online reporting is easy, timely and effective.
Once you submit an online report, you will receive a temporary reference number until it is reviewed within 24 hours.
Once reviewed, you will be contacted with further information.
Should you have difficulty filing a report online, a Police Reporting Unit agent will be happy to help you at 613-236-1222, extension 7300.
| Types of reports taken online |
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| Crime Stoppers |
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If you wish to remain anonymous, please contact Crime Stoppers at crimestoppers.ca or 1-800-222-8477. |
| You CANNOT file an online report if... |
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Frequently asked questions about online reporting |
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No incident should be considered too small to report. |
| Start Report |
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By clicking the Start Report button below, you confirm the above information and understand that filing a false report is a criminal offence. |
Some incidents require an officer in person, while other reports can be taken over the phone.
Our Police Reporting Unit is pleased to take your call between 8 a.m. and 10 p.m.
From July 15 to September 30, our Police Reporting Unit will operate from 10 a.m. to 9 p.m.
Call us to report a non-emergency at 613-236-1222, extension 7300.
TTY service for the deaf, deafened and hard of hearing 613-760-8100.
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For Emergencies |
| Register your cell phone to send texts to 911 during emergencies. This service is available only for the deaf, deafened, hard of hearing or speech impaired persons.
All emergencies, please dial 911. |
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For Non-Emergencies |
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Please dial 613-236-1222, extension 7300. TTY service for the deaf, deafened and hard of hearing, please dial 613-760-8100. |
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Feedback |
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Comments on the manner in which the Ottawa Police Service provides its services to people with disabilities are encouraged and appreciated. People providing such feedback are strongly encouraged to provide as much information as possible to the Service about the event/concern. Feedback may be provided by:
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Front Desk Services
Our Front Desk Services hours of operation have changed to 8:00a.m. to 6:00p.m., seven days a week.
Front Desk staff will triage everyone attending a police station. If you can file a report online, you'll be asked to do so. If you need to come in the building, they will let you in.
Front Desk Services (located at Huntmar, Elgin, St-Joseph stations) will take information from the public for the following:
- Reports on criminal acts including: mischief/damage to property, break and enter, and fraud;
- Assist clients who are required to attend and sign in to meet conditions of release;
- Take additional evidence for a crime that’s already been reported; and
- Take collision reports.
| Hours of Operation |
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Seven days a week from 8 am to 6 pm |
| Services available at this location |
| Parking |
| Public parking available on site. |
| Hours of Operation |
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Seven days a week from 8 am to 6 pm |
| Services available at this location |
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| Parking |
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A paid visitor lot is available at the back of 474 Elgin Street, entrance off Metcalfe Street. There are also surrounding streets that offer either free or paid parking. |
| Hours of Operation |
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Seven days a week from 8 am to 6 pm |
| Services available at this location |
| Parking |
| Public parking available on site. |
Our Community Police Centres are CLOSED until further notice.
Our Community Police Centres are not staffed on a full-time basis. Please call in advance to ensure that someone is available to assist you.
2670 Queensview Drive
The Customer Service Desk at 2670 Queensview Drive is CLOSED for all walk-in service.
We will continue to process requests, triage and prioritize those that are required for Pandemic response.
All Record Check requests can be submitted online at ottawapolice.ca.
Any questions or concerns related to your Record Check should be directed to RecordsCheck@ottawapolice.ca. This email is monitored during normal business hours between 7:30a.m. to 5:30 p.m., Monday-Friday. Applications submitted in relation to Pandemic Planning positions will be reviewed & scheduled by appointment only.
Get or begin your police records check online. It's fast and easy! Even if you need to visit us in person to confirm your identity or have fingerprints taken, you will be bumped up in the line if your application is already in our system.
Visit this location for a copy of a police report.
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Hours of Operation |
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Monday to Friday, hours of operation vary depending on service required. See below. Closed on all statutory and civic holidays, including Remembrance Day and Family Day. FREE PARKING Closed on weekends. |
| Services available at this location |
*EXPRESS service is available for an additional fee at this location only. It is only available for persons seeking Police Record Check (vulnerable sector) who have been residents of Ottawa for at least five years.
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Ottawa Victim Services (OVS) provides emotional support, practical assistance, referrals and advocacy to individuals who have been victimized as a result of a crime or tragic circumstance, without judgment in order to lessen the impact of victimization. OVS is a community-based agency committed to treating individuals with courtesy, compassion and with respect for their dignity, privacy and diversity. OVS can be reached at 613-238-2762.
Retrieve lost, found or stolen property
Evidence Control Services
The Evidence Control Section at 2799 Swansea Crescent is CLOSED for all walk-in service.
Appointments can be scheduled on an as-needed basis during modified business hours between 8 a.m. to 2 p.m., Monday-Friday.
We will continue to process requests on a case-by-case basis and prioritize those that are time sensitive.
Please send any requests or inquiries by email to propertyservices@ottawapolice.ca or by calling the Evidence Control Section at 613-236-1222 ext. 5488.
To inquire about a missing bicycle or to inquire about other stolen or lost articles, call us at 613-236-1222 extension 5238, or email us at property@ottawapolice.ca.
Please call in advance to coordinate the release of property that has been found, abandoned or taken as evidence.
We do not accept reports by email or social media.
For general comments, compliments or questions, please email us or connect with us on social media.
Emails and social media are monitored Monday to Friday during business hours only, excluding statutory and civic holidays.
If you have a complaint about police, please follow our formal complaints process.
Cybertip.ca is Canada's tipline to report the online sexual exploitation of children.
To report or for more information, visit cybertip.ca.
The Ottawa Police Service is committed to ensuring a safe and respectful environment for both our employees and members of the public. Aggressive or intimidating behaviour, harassment or coarse language will not be tolerated.
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