Collision Reporting
If there are injuries, call 911.
If the vehicle(s) is not drivable, call 613-236-1222 so we can assess what needs to happen next.
Know your tow. No one plans to be in a collision but be prepared if it happens.
If there are NO injuries, and the vehicle(s) is drivable, please attend one of our Collision Reporting Centres to file a police report.
Our Collision Reporting Centres are operated by Accident Support Services International Ltd.
Collision Reporting Centres are located at:
- 211 Huntmar Road, Kanata
- 474 Elgin Street, Ottawa
- 3343 St-Joseph Blvd., Orleans
Hours of operation and current wait times
Important:
- Exchange information with the other driver(s) before you go to a Collision Reporting Centre.
- You do not have to attend the same Collision Reporting Centre as the other driver(s).
- The driver of your vehicle at the time of the collision must attend the Collision Reporting Centre.
Save time at the Collision Reporting Centre! Start your report on your own device before making your way to the Centre by visiting reportacollision.com.
What to bring to a Collision Reporting Centre:
- The vehicle involved in the collision
- Vehicle Ownership
- Proof of Insurance
- Driver's Licence
- Information exchanged with the other driver(s)
- Witness information (if applicable)
- Passenger(s) information (if applicable)
Know your tow
IF YOU NEED A TOW TRUCK, call the 1-800 number on your insurance documents. Your insurance company will then give you instructions.
Do not accept any tow company's claim that they are under police contract.
Any such contracts only relate to impounded vehicles and not the public.
Know your rights when getting a tow
Ontario has specific requirements for tow trucks and tow truck operators.
A tow truck driver must have your consent documented and provide you with their maximum fee before towing your vehicle.
Visit Ontario.ca to learn about your rights when dealing with towing services or if your vehicle gets towed to a storage lot.
Copies of collision reports
Find out how to obtain a copy of a collision report on our Freedom of Information page.