A decade behind the headset: Anthony Jean

For acting supervisor and dispatcher Anthony Jean, reaching his 10-year milestone with the Ottawa Police Service is more than a career achievement — it's a reflection of the critical skills he’s learned over a decade on the front lines. Calm under pressure, a skilled multitasker, and an active listener, Anthony has spent the last ten years being a steady, reassuring voice during some of the most intense and uncertain moments in people’s lives.

Born and raised in Ottawa, Anthony’s roots stretch from the east-end neighbourhoods of Orléans and Pineview to his family’s Haitian heritage. The youngest of four siblings, Anthony grew up in a household where hard work and family values were cornerstones.

Anthony’s early career path began in healthcare. After completing his studies at La Cité collégiale in physiotherapy and occupational therapy assistance, he worked at Bruyère Continuing Care before moving on to a role at CHEO. Over the years, he transitioned through multiple departments, eventually landing a full-time position in respirology. But life had another turn in store.

It was a family connection — his father-in-law, a special constable with the Ottawa Police — that led Anthony to his current role. “He advised me there was a dispatch posting up,” Anthony recalls. “I applied for it, not really knowing what the job entailed.” Ten years later, he’s still here, now serving as Acting Supervisor and Dispatcher with a decade of service to mark the journey.

Anthony’s days are often filled with high-stakes decisions and emotional intensity. “Most of the callers are having the worst day of their lives,” he says. The work requires more than just fast reflexes; it demands composure, compassion, and razor-sharp listening skills. “Our whole job is about listening — to callers and to officers on the radio — and reacting quickly and appropriately.”

The job isn’t without its challenges. From the emotional toll of unresolved calls to the strain of shift work on family life, Anthony is candid about the pressures of his career. “The schedule can be difficult, especially with a young family,” he explains. “Communication at home is vital.” 

Yet, despite the obstacles, Anthony remains deeply committed. What drives him is simple but powerful: the chance to help. “I love my job,” he says. “I’m proud that I’m able to assist someone on the roughest day of their life, or to show them comfort and empathy.”

In addition to his operational duties, Anthony plays a key role in shaping the next generation of dispatchers. A mentor to many, he offers guidance drawn from years of firsthand experience while training new recruits in both dispatching and call-taking.

His aim is that when someone hangs up the phone, “[people] feel they were dealt with kindness and compassion.” Just as important to him is the safety of officers on the ground. “I take a lot of pride in making sure they get to go home safely and on time. I truly believe they have one of the hardest jobs out there.”

Anthony hopes the public understands that dispatchers, too, are part of the community. “We always do our best to give people the help they need, but we have policies we must follow. Sometimes we can’t help in the way they hope, not because we don’t want to, but because we’re limited. So please be patient with us. We are trying our best.”

Off the clock, Anthony is a devoted husband of 14 years and a proud father to two children, ages 11 and 6. Balancing family and a demanding career isn’t always easy, but for Anthony Jean, the ability to serve with empathy and integrity makes it all worth it.